This is a platform that allows you:
- To seek self-help information from the NHS, through our surgery website. Services include self-help information, advice or help from local services which may be appropriate for your condition, such as self-referral services or help from your local pharmacy.
- To seek medical advice online for your condition from Willenhall Oak Medical Centre
- To seek general or administrative advice (e.g. for insurance forms, fit-notes, referrals, etc).
How does it work?
You will be asked a few simple questions which take a few minutes to answer online. After filling in some details about you, to verify who you are, your message is sent to Willenhall Oak Medical Centre, so that we can help you. In having this information upfront, we can then decide on the best course of action for helping you manage your symptoms and condition, and this may mean you don’t have to come into the surgery unnecessarily.
If your symptoms sound very serious, the system has been built with the clinical knowledge to know that you may need help more quickly than your practice can provide – in these cases, it will stop you from completing your query and suggest that you seek urgent medical advice.
Why use our online service?
One of the key benefits of online service is that it is available at any time and from any device – meaning you can ask for advice from your GP without having to queue on the phone at 8.30am. You can complete a request from the comfort of your own home, on a break at work, or on the train home. Your request can be clinical or administrative in nature, and in most cases, we may not need to see you face-to-face for an appointment.
What can I use online accesss for?
Our online access platform can help you to manage your condition or symptoms by providing you with the best self-help information available, access to local services, or a convenient way to get help and advice from the practice. It allows you to tell your practice what you need help or treatment for, so that they can advise you on the best next steps, all at your convenience.
This service should not be used for emergencies. You will be advised that your message will not be sent to the practice, and that you should seek advice from the relevant urgent care service (e.g. A&E, Urgent Care Centre or NHS 111 helpline).
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
Is my information safe?
Just like a banking app, your identity will be carefully checked during the simple registration process. The app has been designed, built and tested so that your personal information is always safe and secure.
If you want to learn more, visit the NHS App page on the NHS UK website.
Patient Access
Register for Patient Access here.