Contact us online for response by the end of the next working day ...
Save time off the phone and contact us directly with your medical queries. You will be asked a series of questions that will help us direct you to the most appropriate service or clinical to deal with your problem. The more information you can provide the better we can support you.
Once your submission is recieved, it is receiwed the same working day by our care coordination team who will direct your care to the most appropriate service or clinician with confirmation send by SMS directly to your mobile device
Got a minor ailment? Consider Pharmacy First
What is Farmacy First?
Pharmacist can offer advice on a range of illnesses, such as coughs, colds, sore throats, ear infections and aches and pains.
They can also give advice about medicines. This includes how to use your medicine, worries about side effects or any other questions you have.
If they cannot help you themselves, they can refer you to a GP or other health professional.
Treatment from Pharmacist
Pharmacists can suggest treatments that do not need prescription for a range of conditions.
Most pharmacies can also offer prescription medicine for some considtions, without you needing to see a GP or make an appointment. This is called Pharmacy First.
Conditions they can offer prescription medicine for are:
- impetigo (aged 1 year and over)
- infected insect bites (aged 1 year and over)
- earache (aged 1 to 17 years)
- sore throat (aged 5 years and over)
- sinusitis (aged 12 years and over)
- Urinaty tract infections (UTIs) (women aged 16 to 64 years)
- shingles (aged 18 years and over)
- some pharmacies may offer the contracteptive pill for free without a prescription (18 years or older) and you ca also buy the progesterone-only pill from most pharmacies.
If you are not within these age ranges, a pharmacist can still offer advice and support decitions about self care treatment with over the counter medicines, but you may need to see a GP for treatment
If you go to a pharmacy with one of these conditions, the pharamacist will offer you advice, treatment or refer you to a GP or other health professional if needed. They will also update your GP health record, but your information will not be shared wit hanyone else.
Most pharmacies can provide prescription medicine for these conditions but contact them before visiting to check.
Booking your Appointment for Blood Tests, Nurse and GPs
Appointments can be booked in the following ways:
- Online via the NHS App
- Call our main switchboard number - 02476639909.
- Visit reception in person.
- If you are registered for online access you can book your appointment online
- Request Online: CLICK HERE to submit an online consultation
We make every effort to keep appointment times but there may be occasions when they overrun https://accurx.nhs.uk/patient-initiated/m86033
Extended Hours Appointments
Willenhall Oak Medical Centre works as part of Sowe Valley PCN and we offer pre-bookable evening and weekend appointments across our patch. These appointment are available by appointment only. Please contact our reception to book an appointment.
NHS111 provides out of hours medical cover for patients with urgent medical problems from 6:30p.m. to 8.00 a.m and all weekend. For urgent medical attention during out of hours periods please dial 111 or 999.
Interpreters
Interpreter services are available to all patients registered with Willenhall Oak Medical Centre. Please inform a receptionist if you require an interpreter.
Interpreters are provided by DA languages who are commissioned by NHS England. For more information www.dalanguages.co.uk
Chaperones for intimate examinations
we understand that it can be embarrassing or difficult to see the doctor or nurse along for many problems. A chaperon can be provided by the practice to:
- Provide support, comfort and reassurance to patients
- Assist in the examination of patients
- Act as an interpreter
- Provide protection healthcare professionals
Midwife appointments
We no longer book midwife appointments here at the surgery. Either CLICK HERE or there is a QR code in our reception area which you can scan fill out the online form. The UHCW midwifery team will then be in touch to book in your first appointment. The appointments are held at Willenhall Oak Medical Centre.
If you have pain, bleeding or gush of fluid please ring 02476 967333, which is stated on your green book.
MAT B1 forms are given at over 20 weeks.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
Home Visits
We ask our patients to visit the surgery if at all possible, as our clinicians can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent and may be undertaken by a GP or a paramedic.
Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.
To request a home visit, please:
- Call the surgery on 02476639909 before 11am.
- Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
- Ensure the surgery has up to date details of your address and telephone number.